Terms & Conditions

Last Updated: December 2nd, 2024.
Please read this document carefully before placing an order. We may change these terms from time to time.

1. Definitions and explanations

1.1 In these Rules:

1.1.1 “Consumer” means a natural person who expresses a desire to purchase, acquire or be able to use goods or services for a purpose other than their economic or professional activity;

1.1.2 “You” means the Consumer or any other person or entity placing an order for the Products;

1.1.3 “We” means the Seller – Holdity SIA, legal address: Cieceres 46A, Liepaja, LV3407, Latvia, company registration number 40203379409; VAT payer number LV40203379409;

1.1.4 “Products” means the products supplied in accordance with these Terms;

1.1.5 “Services” means the services provided in accordance with these Terms;

1.1.6 “Party” means you or us; “Parties” means you and us;

1.1.7 “Electronic” means email or information on our website;

1.1.8 “Written” means a letter, contract, template (including a written template sent by email);

1.2 Approval of the execution of the Order on our behalf will be by electronic means. At your request, we may also confirm the Order in writing.

1.3 These Rules and any other matters relating to the approval of the Order on our behalf constitute a joint agreement between you and us and supersede any previous promises, representations, or agreements.

1.4 We may correct any errors in the sales document, website, order form, order approval, invoice, or any other document without obligation.

1.5 Title headings are for convenience only and shall not affect the interpretation of these Terms. Words in the singular may also mean words in the plural and vice versa.

1.6 These terms and conditions apply to all purchases of products and services when ordered on our website or by email.

2. Warranty

2.1 All the Products you purchase from us that are damaged in the way are covered by warranty. For consumers and legal entities the warranty period is 24 months from the date of purchase of the Products.

2.2 Under the warranty referred to in paragraph 2.1, we may, at our discretion, replace the damaged Products or refund you the value of the damaged Products.

2.3 The warranty terms set out in paragraph 2.1 do not apply to damage caused by improper use of the Product and/or by your negligence or by an accident that occurred while the Products were in your use, such as:

2.3.1 the Product was not used for its intended purpose;

2.3.3 broken structures, improper handling of the Product;

2.3.4 the damage occurred due to domestic and external factors such as smoke, dust, moisture;

2.3.5 natural depreciation of the elements;

2.4 We will pay the cost of delivering the Products to be replaced to you under the warranty referred to in paragraph 2.1. You don’t need to return the damaged Product.

2.5 We will provide the Services you have purchased from us with the utmost care and effort.

2.6 If the Services do not comply with paragraph 2.5 or what we electronically promise for those Services, we will remedy the non-compliance in question or provide the Services to you again or refund the value of the Service or the value of a proportionate part of the Service.

2.7 To exercise your right to the warranty referred to in paragraph 2.1, please contact us at support@cncmet.com or by phone +371 25 444 666 and we will do our best to solve the problem as soon as possible.

3. Limitation of liability

3.1 We accept no responsibility for:

3.1.1 Damages not related to any infringement on our behalf;

3.1.2 commercial or industrial loss.

3.2 Our liability does not exceed the value of the Products and services claimed.

3.3 We accept no responsibility for damage to health caused by the actions of our agents or sub-contractors.

3.4 We accept no responsibility for the accuracy of any data or information you provide to us via our website, by telephone, or electronically.

3.5 You are responsible for maintaining the confidentiality of your personal profile username and password on our website, and we will assume that your username and password are confidential and known only to you. Your order number, which we will send to you electronically, is unique.

3.6 You are responsible for maintaining the confidentiality of your order number. Your order number will enable us to identify you and your specific order when contacting our customer service.

4. Price

4.1 The price for the Products and/or the Services will be set out in the Order Confirmation. The cost of delivery, VAT (relevant rate) are included and must be paid by you. The order will not be dispatched until full payment for the order has been received.

5. Payment

5.1 All payments must be made by MasterCard, Visa payment cards, or via PayPal or bank transfer.

6. Supply

6.1 We will dispatch the Products within 1-5 working days of receipt of payment unless additional requests have been made.

6.3 We will deliver the Products to the address you have provided when completing the order.

6.3.1 We prepare the export documents for customs according to the legislation of the sender’s country.

6.3.2 You prepare the import documents for customs in accordance with the legislation of the recipient’s country and bear all costs associated with the import.

6.4 The delivery date when the order is executed is an approximate date, and we are not responsible for any damages that may occur if you do not receive the Product on the specified date.

6.5 If you have any questions about the delivery of the Products or if you have not received the Products, please get in touch with us by email at sales@cncmet.com or by phone at +371 25 444 666.

6.6 The delivery price is indicated on our website when the order is executed and depends on the place of delivery, the weight of the shipment, and the chosen delivery method.

7. Risks and property rights

7.1 The risk of damage to the Products shall pass to you at the time of receipt of the Products, provided that our courier service makes the delivery.

7.2 Title to the Products shall pass to you when we receive payment (cleared funds) for the full amount of the Products.

8. Damage or loss during transport

8.1 We undertake to replace, free of charge, Products that have been damaged or lost during transit if our courier service has carried out the transit. If goods are delivered with obvious damage in transit, please claim this incident as soon as possible to the delivery agent and contact us immediately. Failure to make a complaint or contact us will have no consequences for your legal claims and their enforcement, particularly your warranty rights. However, they will help us to enforce our own claims against the carrier or the transport insurance.

9. Specification

9.1 If we include sketches, photographs, illustrations, specifications, operating data, sizes, and other information in advertising material, the website, or other documents, we assume that these are correct. However, you must not treat them as a description of the Products and/or Services or as our representations, and we cannot guarantee their accuracy.

9.2 You must review all specifications and descriptions of the Products and/or Services before placing your order. You acknowledge and agree that we may change the specifications and descriptions of the Products and/or Services at any time prior to delivery. We will not be responsible for any loss resulting from such changes. We will do our best to notify you of these types of changes as soon as possible or upon receipt of notice of the changes made (depending on the circumstances).

10. Electronic execution of the shipment accompanying documents

10.1 When courier services are used, all documents accompanying the consignment (invoices, delivery notes) will be produced electronically. The documents will only be issued in writing upon request or if necessary for the delivery of the Products.

10.2 After the Product is shipped, we send the commercial invoice, and the tracking number to the e-mail address provided. The commercial invoice is approved electronically by our employee and is valid without signature and stamp. The information on the carrier’s website about the order’s delivery serves as proof of the transaction.

10.3 If errors are found during the execution of the electronic documents accompanying the shipment, the Buyer is obliged to report them in writing within five working days by e-mail: sales@cncmet.com.

10.4 For registered users, all electronic documents are available in their private accounts.

11. Your right to terminate the contract

11.1 You can only exercise your right of withdrawal within a period of 30 days from the date of receipt if your product is not personalised. All personalised products are non-returnable.

11.2 The right of withdrawal expires after 30 days from the date you received your Product.

11.3 We will refund the Product value to you within 3 working days of receiving the Product back in our warehouse. The refund of the Product value will be made via your original payment method.

11.4 To exercise your right of withdrawal, please complete the withdrawal form and send it to sales@cncmet.com.

11.5 You must return the Products to us without undue delay but no later than 14 days after sending your form.

11.6 In order to exercise your right of withdrawal, you may use the Product to the extent necessary to verify the condition, characteristics or performance of the Product. You must retain the original appearance in its original and undamaged form. You must not use the fixings included in the set, allowing scratches and other signs of deterioration. If the returned Product shows signs of depreciation (scratches, damages) we are entitled to deduct up to 90% of the Product value.

11.7 If you exercise your right of withdrawal after the delivery of the Products, please pack the Products securely in the original packaging and send them to the address Holdity SIA, Dzerves 1A, Liepaja, LV3411, Latvia.

11.8 If you return the Products to us under the conditions of the right of withdrawal mentioned in paragraph 11, we will refund you the Products and the original delivery value. Please also note that you will be responsible for the direct cost of returning the Products.

11.9 You cannot withdraw your order after the product has been put into production. Normally, products are put into production on the day they are ordered. The total amount paid will be refunded to you within 3 working days using your original payment method.

12. Delay or default

12.1 We will not be responsible for any delay or failure to perform any obligation if it is caused by force majeure such as natural disasters, explosions, floods, fires or accidents, wars, riots, insurrections, strikes, any form of government intervention, action or inaction by third parties, or if we are unable to perform our obligations because you provide us with incorrect information about your address or fail to notify us of any changes to your address.

13. General provisions

13.1 All intellectual property in the Products or the Services (including, without limitation, all information, documentation, and/or materials developed in connection with the Products and the Services) is owned in full by us. Nothing in these Rules or in addition to the Special Rules gives you any rights, patents, copyrights, database rights, trade secrets, trademarks (registered or unregistered), or other rights or licenses in the Products or the Services.

13.2 These Rules are governed by the laws of the Republic of Latvia, and you may take procedural action concerning the Products or the Services in the courts of the Republic of Latvia.

13.3 We make no representations or warranties concerning the Products or the Services, nor shall we be liable for any loss or expense incurred by you or any third party if you or any third party act in accordance with any information disclosed to you through the use of the Products or the Services according to this Agreement.

13.4 Any views or opinions expressed by any of our employees at the time of providing the Products or the Services (or otherwise) shall not be deemed to be our views or opinions, and we shall not be responsible for any loss or expense arising from such views or opinions.

13.5 If you have any questions or complaints about the Products or the Services, please contact us by email: sales@cncmet.com or telephone at +371 25444666 (Customer Services). We will investigate your complaint within 1 working day and provide you with a full response within 3 working days.